Location:
United States
Description:
Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches services is different, better and more successful than the way others do it. Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it. Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use. DISCOVER: * Five elements of the Zingerman's approach * Three steps of great service * Five steps to handling customer complaints * Three ways to measure service * Five simple hiring tips Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't. Duration - 2h 52m. Author - Ari Weinzweig. Narrator - Ari Weinzweig. Published Date - Wednesday, 18 January 2023. Copyright - © 2003 Ari Weinzweig ©.
Language:
English
Chapter 1
Duration:00:04:16
Chapter 2
Duration:00:07:56
Chapter 3
Duration:00:03:09
Chapter 4
Duration:00:04:13
Chapter 5
Duration:00:07:00
Chapter 6
Duration:00:07:26
Chapter 7
Duration:00:05:43
Chapter 8
Duration:00:06:03
Chapter 9
Duration:00:04:14
Chapter 10
Duration:00:05:21
Chapter 11
Duration:00:03:33
Chapter 12
Duration:00:04:23
Chapter 13
Duration:00:04:44
Chapter 14
Duration:00:03:58
Chapter 15
Duration:00:04:42
Chapter 16
Duration:00:07:09
Chapter 17
Duration:00:04:42
Chapter 18
Duration:00:10:14
Chapter 19
Duration:00:06:24
Chapter 20
Duration:00:07:08
Chapter 21
Duration:00:05:15
Chapter 22
Duration:00:06:28
Chapter 23
Duration:00:08:26
Chapter 24
Duration:00:07:12
Chapter 25
Duration:00:06:59
Chapter 26
Duration:00:04:39
Chapter 27
Duration:00:19:30
Chapter 28
Duration:00:01:18